I did order some cream back in April the auto-renewal wasn't ticked at all so today in the afternoon I got an email saying thanks for your order and I was like what? I haven't gotten any email before saying that a renewal would happen (what they should advise the person) like whether the customer agrees or not to go ahead with the order. Products I have to admit they are good but their system not at all. We await your response and look forward to assisting you. We have reached out to you via Trustpilot to request additional information that will allow us to locate your Lumin account and inquiry. If you still need assistance canceling your subscription, we would be happy to help you. This is definitely not what we strive for, nor is it a standard that we wish to uphold. We apologize if the cancellation process wasn’t as straightforward as you’d hoped for as a result and if it made you feel as if we're trying to cheat our customers. Our teams work hard to continuously improve our offerings and customer experience and we'll forward your feedback about our cancelation process to our teams. Our customers may cancel their subscription anytime via the Account Portal or by contacting the customer support team. Please know that it generally takes several weeks to see noticeable changes on your skin, but we totally understand that skincare products work differently for everyone and we're sorry that our products did not work as you expected. Hi Felix, Thank you for leaving a review, and we're sorry to hear you had a negative experience.

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